Help & FAQ
Find answers to the most common questions.
How do I log in to the site?
Click Sign in via Steam — no password required. Your account is created automatically on your first login.
How do I find my SteamID?
Type
status in the CS:S console while connected to a server. Your SteamID appears in the format
STEAM_1:0:XXXXXXX.
You can also find it on
steamid.io.
My nickname shows "Joueur_XXXXXX" instead of my real Steam name.
This happens when the Steam API key is not configured on our site yet. Your real nickname will be updated automatically on your next login.
Go to
Donations & Credits.
You can donate via
Ko-fi (recommended, 0% commission) or via
PayPal.
For Ko-fi: first copy the personal code shown on the page, then paste it into your donation message. Tokens are credited automatically within seconds.
I donated on Ko-fi but my tokens were not credited.
Check that you actually
pasted your personal code into the donation message.
That code is shown on the
Donations & Credits page.
If you forgot the code, contact an administrator on
Discord with your SteamID and your Ko-fi transaction reference.
How many tokens do I get for each donation amount?
1€ to 3€+1 token
3€ to 5€+3 tokens
5€ to 10€+6 tokens
10€ and above+12 tokens
My tokens disappeared after activating VIP — is that normal?
Yes, that is expected. Tokens are
spent to pay for VIP access. Each server has a token cost shown on the
Activate VIP page.
I activated VIP on the site but I do not have my rights in game.
Your rights are granted automatically on your next connection to the server.
If you are already connected, disconnect and come back.
If you still do not have your rights after reconnecting, check that the SteamID on the site matches the one you use in game.
How long does VIP access last?
A standard VIP access lasts 31 days from the activation date.
Lifetime VIP never expires.
How do I extend my VIP before it expires?
Go to
Activate VIP — if you already have an active VIP on a server, the button will read
"Extend" and add 31 more days to your current expiry date.
See the
VIP Advantages page for the full list of perks by server type.
How do I get credits for the in-game store?
Go to
Store Credits.
You can convert your tokens into credits at a rate of
1 token = 1,000 credits.
Credits are added to your store account instantly — type
!store or
!shop in game to spend them.
I do not have a store account — what should I do?
Your store account is created automatically the first time you connect to one of our servers. Join a server in game, then come back to the
Store Credits page.
My store credits do not show up in game.
Credits are added to the database instantly. If you were already connected to the server when you converted, type !store — the credits appear without reconnecting. If the problem persists, reconnect to the server.
The page shows a 500 error.
Contact an administrator on
Discord, describing which page shows the error and what you were doing.
I cannot sign in via Steam.
Check that your Steam profile is set to public (Settings → Privacy → Public profile).
If the problem persists, try clearing your browser cache or using a private window.
My account is suspended — what can I do?
Contact an administrator on
Discord to find out the reason and appeal the decision.
Did not find your answer?
Contact us directly on Discord or by email — we usually reply within 24h.